FAQ Customer

To see our shows, nothing easier: you need to be equipped with an Internet browser (Chrome, Firefox, Internet Explorer ...).

A private show: is just heaven!
You have chosen to be alone with one of our models. She'll do whatever you want... Not one or two things, but everything... If you need affection, you will get affection. If you want to see sucking, dildoing or even more kinky things, this you'll have it too... The private session is the core of what we can offer you...

A semi-private show: watch out your eyes!
We offer this possibility for special shows, whether with couples, porn stars, theme shows, etc. You get the advantages of a private show, but you are many, it's the model who decides it. You're no longer alone, but the quality of the show will make you quickly forget it... ;-)

You can give coins to some models if you want. The donation of coins is a gift that you give to the model, it doesn’t oblige the model to offer anything in return. It's a way to catch her attention and show her your appreciation.

Yes, it's possible! You just have to decide with the model the gift that would make you happy, and its price (at least 2,000 coins per gift), knowing that the object must fit into an A4 envelope. Then, once the coins given, send your details to customer service. Once the model sends us your gift, we will send it to you as soon as possible. Remember: the exchange of personal information is strictly prohibited, shipments must always go through our customer service.

This service is currently suspended due to Covid-19.

Unfortunately, it's not possible. However, you can spoil a model by giving her coins in tips!

If you have a webcam, you can activate it in public or private. The model can then see you (but not hear you). This feature is not available in spy mode. Cam-to-cam prices are set by the models.

In order to activate cam-to-cam privately, you must give the website access to your webcam. To do this, click on the padlock to the left of the website url and next to "Webcam", select "Allow". Please note, to save the changes, the page must be refreshed. This is why we invite you to activate your webcam from a public room, so as not to be blocked during private sessions.

Some models have a mike. It is displayed as an icon. This means that you can hear the model. The models cannot hear you. This option is available for private and semi-private shows only.

Every promo code observes certain validity terms. To find out if your promo code is valid, you have to add it on the page where you purchase the pack before you validate your transaction. If your code is valid, the number of supplementary coins is specified.

The most advantageous promo codes are offered to active Super Premium customers (subscription not terminated).

To be notified when a model goes online, please add her to your favorites (on her profile page or room). Then you will be able to configure your alerts on this page and be notified in real time with the Notifier.

The cost of a private session is variable and is determined by the model when he/she opens the chat room. It depends on the type of show offered by the model. To know the price of a room you can look at the number of coins that appears in front of it. Every spent minute is due.

The spy mode allows you to "spy" on a private session. You cannot chat or ask the model to do something special for you, you only spy on her, but of course you see everything, absolutely everything... ;) The "spy" mode tariff is set by the model at the opening of the room. To know it, look at the indication of the number of coins that appears in front of it.

Nothing easier: to add coins to your account, go to this page by clicking here, and select the option that suits you best!

The coins that you credit to your account are available with no time limit.

The courtesy, the respect for the models, the good atmosphere among members are essential to maintain the quality that we wish for our video-conferences, but also to the enjoyment of visiting us in order to relax. Any violation of this behaviour rule may be sanctioned with the banishment from a room.

Models can choose moderators for their room. These are responsible for maintaining the good atmosphere and respect in the room of the model that has chosen them.

In case of lack of respect or abuse on the part of a customer, he can eject him from the room, make it mute and/or add it to the blacklist of the model.

To be moderator of your favorite models, you must be a customer Super Premium.

For more information, read the Moderators' chart.

No, you must have a unique account per person.

If you decide to close your account you can request a refund of your remaining coins to the support. The refund is limited to the remaining coins from the last purchased pack. Please see the General Terms of Use.

Yes, we have chosen to entrust the management of bank transactions to known and recognized partners.
LiveDebit and Epoch guarantee you totally secure and anonymous payments.

If you have any further questions, do not hesitate to send us an e-mail at : support@eurolive.com .
We deal with your requests within maximum 48H (working days).